Grok Bot Can Now Place Phone Calls, Including Waiting 14 Minutes on Hold

Grok Bot can now place real phone calls — waiting on hold, navigating phone menus, and negotiating with a human on the user's behalf. Matt Palmer, who works on Grok Bot at SpaceXSI, demonstrated the feature in a 7½-minute video posted Tuesday on X. The video had passed 143,000 views and 3,000 likes by Tuesday evening.

The update matters because it pushes agent apps past chat and into one of the most tedious corners of daily life: the customer-service queue. Grok Bot remains in beta, but the feature set now covers calls, shopping, gift planning and team workflows.

How do the phone calls work?

In Palmer's demo, a user asks the Bot to cancel an internet plan and adds a firm constraint: "And don't let them talk me into a discount." The live transcript shows a 14-minute wait in the queue. When a representative finally picks up, the Bot introduces itself plainly: "Hi Dan! I'm a virtual assistant calling for Matt on a recorded line. I'm calling to cancel his internet plan."

When the representative offers 10% off for a year, the Bot turns it down, honoring the user's instruction. Palmer credits the company's voice models for the capability.

The user stays in control throughout. The call card carries Take over and End call buttons. Each call requires explicit approval: the first time, the Bot asks the user to agree to calling terms, including that it will only call U.S. businesses and people who have agreed to hear from them. Before dialing, it shows who it is about to call, and the user picks Call or Cancel. Afterward, the call card stores a transcript and a recording.

A map in the video shows calls available across the United States except Washington and Illinois.

What changed in shopping and gifts?

Product cards in chat now display sale prices. In the demo, a copper kettle is marked down from $79 to $64, and the checkout step applies promo codes — the code SAVE10 took $6.40 off the order. Checkout totals now update for shipping, tax and promo changes before the user commits to a purchase, and checkout cards stay valid for six hours instead of the previous 30 minutes.

Ahead of the holidays, SpaceXSI added a "Gift Concierge" Bot template that tracks gift lists, budgets and shipping deadlines. One demo entry reads "Eric $80 by Dec 23," and a purchase card shows "Arrives by Dec 19, in time for Dec 23."

What's new for Team Bots?

Bots can now be shared with individuals or groups, with a distinct role for each person. People added to a shared Bot join as Collaborators, who chat with it, and can be promoted to Managers, who can also change how it works and share it with others.

Palmer also demonstrated a new choice for how a Bot signs in to a connected app such as HubSpot. The options are individual accounts, where each teammate's own connected account is used; sharing one person's account; or giving the Bot an account of its own.

A new Bot Analytics tab charts messages and "hours saved" over 7, 30 or 90 day windows — a metric aimed squarely at teams trying to justify the tool internally.

What changed on iPhone and desktop?

On iOS, Grok Bot now appears in the system Share Sheet, so a user can send a link from another iPhone app to the main Bot or straight to a specific Team Bot. Palmer also listed 38 supported languages, right-to-left support, and CSV files that open as tables.

X posts shared in chat now render as richer cards showing the author, likes, reposts and views. A new weather card displays the current temperature, an hourly forecast and daily highs and lows, and it works with a recent-location setting so the Bot can check conditions where the user actually is.

Search got two upgrades. Command+K now searches across Bots, chats and settings, including old conversations, and Bots are better at digging through past chats when asked.

How does it handle prompt injection?

When a web page contains hidden instructions aimed at AI agents — a technique known as prompt injection — the Bot ignores them and tells the user. In the demo, the message reads: "Heads up: the page had hidden instructions for AI agents, and I didn't follow them."

That matters beyond this app. Prompt injection is one of the most discussed security risks for AI agents that browse the web on a user's behalf, and surfacing it explicitly sets a precedent other agent makers may follow.

Two smaller fixes round out the release. Email and Slack draft cards now show file attachments, such as a CSV, before anything is sent. And when a connection expires — for example, when Google ends a Gmail connection after a password change — the Bot sends a notification with a one-tap option to reconnect.

What else is in the rapid-fire list?

Near the end of the video, Palmer ran through a quick list:

• A simplified black-and-white app icon.
• More descriptive status lines in the app and in Slack, such as "Comparing kettle prices."
• Filter chips in the Library for Pinned, All, Pages, Media, Links and Files.
• Faster and more accurate in-place edits to Google Docs, Sheets, Slides and Drive files.

What did Palmer say about usage?

The video closes on a note about usage. Palmer gave no numbers and no pricing details. He said the team is working on token efficiency and usage improvements and has been "working all weekend on it."

He pointed to his own post from Sunday, which reads: "Improvements to token efficiency & behavior in Grok Bot are underway. Many of you have built important workflows on @bot – we want to keep supporting you." That post quotes a message from Elon Musk the same morning: "Grok Bot fixes for improved token efficiency and smarter behavior are underway." Palmer asked users to reply with feedback and said he would read all of it.

The mention of token efficiency, coming directly from Musk, signals that consumption and cost are a live pressure point for the app just as its capabilities expand. With phone calls rolling out across most U.S. states and Team Bot analytics giving workplaces a way to measure "hours saved," SpaceXSI is positioning Grok Bot as an agent people delegate to — and one it now needs to keep cheap enough to run.