Constant AI appoints Angela Faust Chief Product Officer in leadership reshuffle

Constant AI has appointed Angela Faust as Chief Product Officer, announcing the move on 12 November 2026 as one of four leadership changes designed to place executives with direct lending, servicing and collections experience at the top of the fintech's product and operations teams.

The reshuffle also elevated three other executives. Constant AI named Lindsay Wescott Senior Vice President of Customer Success and Delivery, appointed Margarita "Maggie" Camacho Head of Product Operations, and created a new role for Jon Girard as Head of Engineering.

The appointments land shortly after the company launched Delinquency Shield, a product built to help credit unions identify borrowers at risk and deliver payment assistance before loans move beyond 60 days past due. The timing is not incidental. The changes reflect a deliberate effort to build the company's product and operations teams around executives who have done the work their software now automates.

Who are the new leaders?

The four appointments carry combined industry experience measured in decades, and every résumé touches a stage of the loan lifecycle that Constant AI's software addresses.

• Angela Faust, Chief Product Officer. Faust began her career in collections at Credit Union of Texas, where she later became Chief Operating Officer. She now leads product development at a company selling automated borrower-interaction tools to financial institutions.
• Lindsay Wescott, SVP of Customer Success and Delivery. Wescott spent 18 years at TD Bank in loan servicing and collections roles, including as Vice President of Transaction Processing.
• Margarita "Maggie" Camacho, Head of Product Operations. Camacho brings 24 years in the credit union sector, including 17 years working inside credit unions before moving into technology project oversight.
• Jon Girard, Head of Engineering. Girard has spent 15 years in software development and consulting, most recently working within client teams, and now leads software development as the company expands its use of AI-assisted coding and process design.

The company said Girard's experience across different client teams has shaped his approach to managing quality while increasing output.

Why does frontline experience matter to an AI vendor?

Constant AI sells software to community financial institutions, focusing on servicing and loss mitigation. Delinquency Shield, its flagship recent release, directs members to available payment assistance programmes under an institution's own policies and feeds the outcome back into the lender's core processing system.

That last detail carries weight. The product does not replace a credit union's rules; it operates within them and writes results back to the systems of record lenders already use.

Faust's appointment puts a former credit union operator in charge of product development as Constant AI tries to persuade financial institutions that automated tools can handle sensitive borrower interactions while staying within internal policy rules. Her background in collections is central to the company's pitch to credit unions, which often emphasise member support alongside loan recovery.

The period between a first missed payment and the 60-day mark is a particular focus for lenders trying to reduce losses without escalating hardship for borrowers. Delinquency Shield targets exactly that window, intervening before a loan moves beyond 60 days past due.

Wescott's role combines customer success and delivery, a signal that the company wants tighter oversight of how clients implement and use its products. Camacho's appointment to product operations adds another executive experienced in translating credit union operational demands into technology projects.

What market pressure sits behind the move?

The company enters a market in which credit unions and other lenders face pressure from higher delinquencies and rising loan loss provisions.

Constant AI put a number on that pressure. In material circulated alongside the appointments, the company cited its own analysis of NCUA call report data showing that one in four federally insured credit unions with more than USD $500 million in assets set aside more for loan loss reserves than they earned in the first half of 2026.

That statistic explains the emphasis on leaders with frontline experience in collections and servicing, areas that have become more important as lenders seek earlier intervention with borrowers who miss payments. When reserves exceed earnings at a quarter of large credit unions, tools that catch delinquencies early stop being a convenience and become a financial necessity.

What did the executives say?

Catherine York Powers, President and CEO of Constant AI, framed the appointments around the company's work in agentic AI — software agents that autonomously carry out multi-step tasks within set rules.

"Building agentic AI that protects credit unions' members and loan portfolios takes people who have done this work from the inside," Powers said.

"Angela, Lindsay and Maggie have spent their careers in lending, servicing and collections. Jon leads the engineering that turns their expertise into agentic AI that delivers at scale. Together, they're expanding what collections and loan servicing teams can do. I'm elated to have these impressive minds behind Constant AI. Expect to hear a lot more from us," Powers said.

Faust, in her own statement, tied her new role directly to her first one.

"I started my career in collections at a credit union, so I know what it takes to get a member the right help before a loan falls further behind," Faust said.

"Constant AI understands the need and has built a next-level solution with an exciting future. I'm thrilled to join this leadership team at this stage of its growth. Together, we'll lead what comes next in agentic AI for collections and loan servicing," she said.

What comes next?

The structure of the reshuffle points to Constant AI's near-term priorities: product credibility under Faust, implementation discipline under Wescott, operational translation under Camacho, and engineering throughput under Girard as the company expands AI-assisted coding and process design.

Powers closed her statement with a promise that more announcements will follow. With Delinquency Shield now in market, a leadership team staffed by collections veterans, and a sector where one in four large credit unions reserved more for loan losses than it earned in the first half of 2026, Constant AI has positioned its next phase around proving that agentic AI can manage borrower hardship at scale — and within each institution's own rules.