PolyAI CTO: Voice AI Still Waiting for Its ChatGPT Moment
PolyAI CTO Shawn Wen says voice AI hasn't reached its "ChatGPT moment" despite full-duplex models; fast reasoning, accurate ASR and caller trust remain the blockers.
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PolyAI CTO Shawn Wen says voice AI hasn't reached its "ChatGPT moment" despite full-duplex models; fast reasoning, accurate ASR and caller trust remain the blockers.